Customer Service

Watch Service & Repair
Beverly Hills Watch Company services and repairs Swiss timepieces including Manual Wind, Self Winding Automatic and some Quartz movements.  We have two watchmakers on staff with over 40 years of servicing and repairing fine Swiss timepieces. If you would like to inquire about servicing your timepiece. Please use the Contact Us page to submit your contact information, select REPAIR/SERVICE and include a brief description of your watch and the symptoms you are experiencing with your timepiece. We will contact you via email within 24 hours of your inquiry for service.  

If you are local to Beverly Hills or in the area please feel free to visit our store location located 1 1/2 blocks south of Wilshire Blvd. at 217 South Beverly Drive, Beverly Hills CA, 90212. (see store hours of operation)


Shipping & Delivery


Free Ground Shipping

 All items will ship within 48 Hours. 

 - Ground shipping is for domestic United States orders only.

 - Sizing requests may add an additional day.  **See Sizing 

 NOTE: Please contact FedEx for delivery times in your area

- Overnight Delivery -- $50 (U.S. Only) on items with a value up to $40,000.

       * Beverlyhillswatch.com is not responsible for duties incurred upon International Shipping

-Free shipping does not apply on exchanges or repairs. Please refer to the RMA form for such shipping costs. All items are shipped "direct signature required", and someone will have to be physically present to sign for the item. There is no indirect delivery, and the courier will not leave the package if a door tag is left with a signature. We will not be held liable for any packages which arrive late due to the courier delays. Beverlyhillswatch.com is nor responsible for the courier delivering the package and the customer or someone over the age of 18 is not present to sign for the package.  If the ordered package does not arrive on the given date, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date.
-In the case that a package is refused or deemed undeliverable, and thus returned to us, return and re-shipping charges incurred will be the sole responsibility of purchaser. Packages which have not been delivered or picked up by the customer for 3 days, will be returned to us at customer's expense; customer will also be liable for re-shipping fees. International packages to certain countries will not be fully insured, please contact us to find out if your country is on the list.  If shipping occurs over a Holiday be advised shipping may be delayed.


Privacy & Security

 

Our web-site & computer infrastructure are protected by state of the art firewalls. All confidential information such as credit card numbers that are stored on our computers are encrypted at all times.

 

Personal Information:

 

Your name, Credit Card information, shipping & billing address, telephone numbers, email address & all other private information will remain just that - private. beverlyhillswatch.com uses your personal information for our billing, verification & shipping purposes only! Please note - we take online fraud seriously! If we receive a bogus order, we will notify and cooperate with the Federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately to the FBI, and/or local police in your immediate area.

 

beverlyhillswatch.com values your patronage and respects your privacy rights. Because we understand that you are concerned about your privacy, we have instituted policies intended to ensure that your personal information is handled safely and responsibly. As a policy, we do not sell, trade or rent your personally identifiable information to third parties.

 

Information Collection: Generally, you can browse our Website without providing us with any personally identifiable information about yourself, such as your name, address, e-mail address, phone number, or credit card information. When you voluntarily submit your personally identifiable information to us by making a purchase from beverlyhillswatch.com you are giving us your consent to the collection, use and disclosure of your personally identifiable information, and you understand and agree that we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of beverlyhillswatch.com or as required by law.

 

Electronic Communications: When you visit the Website or communicate with us electronically by sending e-mails, you consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Cookies & Data Collection Devices: In some instances, beverlyhillswatch.com may collect non-personal data through cookies, web logs, and other monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use. Our Website uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session.

 

Log Files: When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions. values your patronage and respects your privacy rights. Because we understand that you are concerned about your privacy, we have instituted policies intended to ensure that your personal information is handled safely and responsibly. As a policy, we do not sell, trade or rent your personally identifiable information to third parties.

 

Information Collection: Generally, you can browse our Website without providing us with any personally identifiable information about yourself, such as your name, address, e-mail address, phone number, or credit card information. When you voluntarily submit your personally identifiable information to us by making a purchase from beverlyhillswatch.com you are giving us your consent to the collection, use and disclosure of your personally identifiable information, and you understand and agree that we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of beverlyhillswatch.com or as required by law.

 

Electronic Communications: When you visit the Website or communicate with us electronically by sending e-mails, you consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Cookies & Data Collection Devices: In some instances, beverlyhillswatch.com may collect non-personal data through cookies, web logs, and other monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use. Our Website uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session.

 

Log Files: When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

 

PRIVACY POLICY

beverlyhillswatch.com understands that you are concerned about your privacy. We respect and value your privacy rights as if you were part of our family. Our staff is well trained in working with all types of cliental and instills the same values our company has for years. beverlyhillswatch.com WILL NEVER: sell, trade, share or rent any of your personal information or details of your transaction to any third party. Any information obtained will solely be used to complete your transaction


Returns & Replacements

The beverlyhillswatch.com warranty covers all new and used watches for the period of two years from the date of purchase unless stated otherwise in the listing. The warranty covers manufacturing defects & battery replacement only. The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse. All warranty repairs must be handled directly through beverlyhillswatch.com. Watches opened or repaired by any other source will void all warranties. beverlyhillswatch.com will cover all parts and labor or replace the watch at our discretion within the warranty period.

Shipping & insurance costs for warranty returns to beverlyhillswatch.com must be covered by the customer. Returns must be shipped via traceable courier, e.g. UPS or USPS (Do not ship via FedEx, FedEx does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.

Return shipping expenses to the customer once the watch is repaired will be covered by beverlyhillswatch.com.

Should repair be necessary, please click here to obtain a return merchandise authorization number. All warranty returns must have a Return Authorization No. (RMA#). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indication the problem, the return address, contact phone numbers & email address.


Payment, Pricing & Promotions

After your order is placed we will send you an order confirmation by email.  Your order will then be processed and you will receive an invoice once your item(s) are packaged and ready to ship.  

For Your Security:
- We may contact you for further verification purposes to complete the transaction.
- Additional Billing information may be required before we can process your order. 

Viewing Orders
Updating Account Information

Our word to you

All items shown on the site are inventory items, not like your typical internet site where they simply take orders on items they don’t have. We sell items we have purchased and you see the item listed in its actual condition. Items do sell quickly and if the item is still listed on the page, it will show as "in stock" or "sold out". If you want us to let you know when we get the same item or a similar one to the one sold out then simply add it to your wish list and we will notify you when we acquire more.