Customer Service

SHIPPING & DELIVERY

All items will ship within 48 Hours.
- Ground shipping is for domestic United States orders only.
- Sizing requests may add an additional day. **See Sizing

NOTE: Please contact FedEx for delivery times in your area
- Overnight Delivery -- $150-$500 (U.S. Only) on items with a value up to $75,000.

Beverlyhillswatch.com is not responsible for duties incurred upon International Shipping -Free shipping does not apply on exchanges or repairs. Please refer to the RMA form for such shipping costs. All items are shipped "direct signature required", and someone will have to be physically present to sign for the item. There is no indirect delivery, and the courier will not leave the package if a door tag is left with a signature. We will not be held liable for any packages which arrive late due to the courier delays. Beverlyhillswatch.com is nor responsible for the courier delivering the package and the customer or someone over the age of 18 is not present to sign for the package. If the ordered package does not arrive on the given date, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date. -In the case that a package is refused or deemed undeliverable, and thus returned to us, return and re-shipping charges incurred will be the sole responsibility of purchaser. Packages which have not been delivered or picked up by the customer for 3 days, will be returned to us at customer's expense; customer will also be liable for re-shipping fees. International packages to certain countries will not be fully insured, please contact us to find out if your country is on the list. If shipping occurs over a Holiday be advised shipping may be delayed.
If you do not use our pre-printed shipping label for returns, you accept the liability if the package does not arrive safely. We strongly encourage you to use our printed labels, but if you do not, we strongly encourage you to use a trackable shipping service.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We will not market, sell or share your information with any third parties and will only contact you if you have accepted marketing emails. If you would like to opt of our Google tracking, please visit https://tools.google.com/dlpage/gaoptout/ to download a browser add-on.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@thekeystone.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

PERONAL INFORMATION:

Your name, Credit Card information, shipping & billing address, telephone numbers, email address & all other private information will remain just that - private. beverlyhillswatch.com uses your personal information for our billing, verification & shipping purposes only! Please note - we take online fraud seriously! If we receive a bogus order, we will notify and cooperate with the Federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately to the FBI, and/or local police in your immediate area.

beverlyhillswatch.com values your patronage and respects your privacy rights. Because we understand that you are concerned about your privacy, we have instituted policies intended to ensure understand that you are concerned about your privacy, we have instituted policies intended to ensure that your personal information is handled safely and responsibly. As a policy, we do not sell, trade or rent your personally identifiable information to third parties.

Information Collection: Generally, you can browse our Website without providing us with any personally identifiable information about yourself, such as your name, address, e-mail address, phone number, or credit card information. When you voluntarily submit your personally identifiable information to us by making a purchase from beverlyhillswatch.com you are giving us your consent to the collection, use and disclosure of your personally identifiable information, and you understand and agree that we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of beverlyhillswatch.com or as required by law.

Electronic Communications: When you visit the Website or communicate with us electronically by sending e-mails, you consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Cookies & Data Collection Devices: In some instances, beverlyhillswatch.com may collect nonpersonal data through cookies, web logs, and other monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use. Our Website uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session.

Log Files: When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions. values your patronage and respects your privacy rights. Because we understand that you are concerned about your privacy, we have instituted policies intended to ensure that your personal information is handled safely and responsibly. As a policy, we do not sell, trade or rent your personally identifiable information to third parties.

PRIVACY POLICY

beverlyhillswatch.com understands that you are concerned about your privacy. We respect and value your privacy rights as if you were part of our family. Our staff is well trained in working with all types of cliental and instills the same values our company has for years. beverlyhillswatch.com WILL NEVER: sell, trade, share or rent any of your personal information or details of your transaction to any third party. Any information obtained will solely be used to complete your transaction.

Returns & Replacements

The beverlyhillswatch.com warranty covers all new and used watches for the period of two years from the date of purchase unless stated otherwise in the listing. The warranty covers manufacturing defects & battery replacement only. The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse. All warranty repairs must be handled directly through beverlyhillswatch.com. Watches opened or repaired by any other source will void all warranties. beverlyhillswatch.com will cover all parts and labor or replace the watch at our discretion within the warranty period. Shipping & insurance costs for warranty returns to beverlyhillswatch.com must be covered by the customer. Returns must be shipped via traceable courier, e.g. UPS or USPS (Do not ship via FedEx, FedEx does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable. Return shipping expenses to the customer once the watch is repaired will be covered by beverlyhillswatch.com. Should repair be necessary, please click here to obtain a return merchandise authorization number. All warranty returns must have a Return Authorization No. (RMA#). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indication the problem, the return address, contact phone numbers & email address.

Payment, Pricing & Promotions

After your order is placed we will send you an order confirmation by email. Your order will then be processed and you will receive an invoice once your item(s) are packaged and ready to ship.

For Your Security:

- We may contact you for further verification purposes to complete the transaction.
- Additional Billing information may be required before we can process your order.

Viewing Orders
Updating Account Information

Our word to you

All items shown on the site are inventory items, not like your typical internet site where they simply take orders on items they don’t have. We sell items we have purchased and you see the item listed in take orders on items they don’t have. We sell items we have purchased and you see the item listed in its actual condition. Items do sell quickly and if the item is still listed on the page, it will show as "in stock" or "sold out". If you want us to let you know when we get the same item or a similar one to the one sold out then simply add it to your wish list and we will notify you when we acquire more.